Primo Cards will only agree to return and refunds in the following circumstances:

* A purchase of a spot for a group break which gets cancelled for any reason.

* An order has been processed incorrectly by Primo Cards.

In all other cases returns or refunds will be provided at the sole discretion of Primo Cards. We do not accept refunds for goods which have been incorrectly delivered or lost or damaged by Australia Post.

For returns incorrectly processed by Primo Cards, we will cover the cost of returning the incorrect item and sending you the requested item. For all other returns the shipping costs to you and the return costs are non-refundable for all orders. The cost of your items, minus shipping costs, will be refunded upon receipt of a returned item.

Any returns sent back to us without filling in our returns form will be marked ‘Return To Sender’ and will be sent back without refund or exchange. Any items not returned in original brand-new condition suitable for resale will be returned to the customer and will be ineligible for a refund or exchange

Any orders not made via Primo Card’s website (i.e. made on a third party website or platform) cannot be returned via our website.

All returns can only be refunded to the original form of payment.